In-Home Technology Support for Care Organizations and Health Plans

This page is for the people who arrange help for older adults professionally: benefits teams at health plans, home care agencies, senior-living and assisted-living communities, geriatric care managers, social workers, and the discharge planners who know a patient is going home to a telehealth appointment they cannot log into. Everything else on this site is written for the older adult and their family. This page is written for you.

What We Provide

• In-home technology visits for members and residents: computers, tablets, phones, printers, television, home Wi-Fi, and the smart devices families install to keep an eye on a parent.
• Telehealth and patient-portal readiness: getting the person logged in, the camera and microphone working, and a large-print sheet next to the device for the next appointment.
• Staying connected: video calls with family set up so they are actually used, and a phone that is not a source of anxiety.
• Tech-threat prevention: cleanup after a frightening pop-up or a suspicious call, and a calm, repeatable explanation of what those look like. Our awareness quiz is available for your members.
• Remote follow-up after the first visit, which resolves most small problems without another trip.
• Staff and facility IT where needed: the front-desk computer, the shared printer, the resident Wi-Fi. See business IT support.

How It Works for Your Organization

1. Referral. A care manager, nurse, social worker or benefits coordinator sends us the member's name, town, contact, and what is going wrong, plus anything we should know about hearing, eyesight, memory or mobility.
2. Scheduling. We call the member or their family directly and agree a time. Visits are in Nassau and Suffolk County, usually within a few business days.
3. The visit. One person, David Ramroop, every time. Unhurried, plain English, nothing changed without the member's agreement, and everything written down in large print and left by the device.
4. Documentation. With the member's consent, a short plain-English summary to the referrer: what was found, what was done, what to watch for, any equipment that genuinely needs replacing.
5. Billing. To the organization or to the member, whichever your arrangement calls for, at the rates published on our pricing page. Volume and per-visit arrangements are available for organizations.

Credentials and Documentation

• Long Island Home Tech Help LLC, founded 2026, Amityville, NY. Owner: David Ramroop.
• National Provider Identifier (NPI): 1649188145, organizational (Type 2), registered through the federal NPPES registry.
• Fully insured. Certificate of insurance sent on request before the first visit.
• 26 years of business experience on Long Island, including 26 years running a business-to-business contracting company, and, since 2018, a marine electronics company. Both carry long public review histories.
• Coverage: all of Nassau and Suffolk County, in person. Remote support anywhere.
• Published pricing, the same for an organization as for a household, on the pricing page.

For Medicare Advantage Plans

Several Medicare Advantage plans now offer a technology-support benefit so members can use a phone, tablet or computer for their own healthcare. Most of those benefits are delivered by telephone. Very few put a patient person at the member's kitchen table on Long Island, and that is the gap we fill: a local, in-person option that plans and their vendors can refer to for the members who cannot be helped over the phone.

To be clear about where things stand: we are not currently a contracted provider with any Medicare Advantage plan, and nothing on this site should be read as a promise of coverage. We are actively pursuing that status and hold the credentials a plan's vendor review will ask for. If you are evaluating in-home technology support for your members on Long Island, we would welcome the conversation.

Questions Organizations Ask

Who actually does the visits?

David Ramroop, the owner, personally. The person you meet at the introduction is the person who shows up at the member's door.

How do you handle a member's private information?

We only see what is needed to fix the problem, we do not take passwords or account access away from the home, and we share a summary with you only with the member's consent. We are glad to sign your confidentiality or business-associate agreement.

How fast can you see someone?

Usually within a few business days, and same or next day when a telehealth appointment or a discharge depends on it. Tell us the deadline when you refer.

Can you work with members who have dementia or serious hearing or vision loss?

Yes. David managed technology for a family member living with dementia, which is where this business started. Visits are paced to the person, changes are written down in large print, and a family member or aide is welcome to sit in.

Do you offer group sessions or on-site clinics?

Yes, for senior communities and libraries: a short plain-English session on phones, video calls, or recognizing tech threats, followed by one-to-one help for anyone who wants it. See computer lessons for seniors.

What does it cost the organization?

The same published rates as everyone else, $150 for the first in-home hour and $50 per additional half hour, with remote follow-up at $75 an hour. For organizations referring regularly we agree a simple per-visit or monthly figure so your budgeting is predictable.