Tech Support Pricing on Long Island

Simple, honest rates. No surprises. No pressure.

Lower rates on every visit, remote support unlocked, and priority scheduling — pays for itself on the very first visit.

Membership = $199/year. One visit saves $50. Two visits and you’re ahead.

The first hour is a flat rate — $150 per visit, or $100 for members. Here is what that hour actually looks like.

• We come to you. We serve homes across Nassau and Suffolk, and the first 30 minutes of travel each way is already included (45 minutes for members). Any travel charge beyond that is disclosed before you book — never after.
• We start with your words, not jargon. Tell us what is going wrong in everyday language. You do not need to know whether the problem is the computer, the Wi-Fi, the printer, or a password before we arrive.
• Patient explanations are part of the visit, not an extra. We slow things down, explain what we are doing as we do it, and answer questions along the way. Nobody gets rushed, and nobody gets talked down to.
• You know the cost before the work. We explain the work and the cost clearly so you know what happens next. If a visit goes past the first hour, additional time is billed in half-hour blocks — $50 for non-members, $45 for members — and you are only billed for the actual time.
• No surprises on arrival, either. Once your appointment is scheduled we usually confirm it ahead of time, and we often call or text before arrival so you know we are on the way.

Many first visits start with one stubborn problem — a printer that will not print or a computer that has slowed to a crawl — and end with the whole setup feeling calmer. And if the visit is for an older parent, our senior tech help page explains how we keep things patient, judgment-free, and family-friendly.

Call 516-448-6221

Not sure which one to pick? That is completely normal — most people are not sure. Here is the plain-language version.

Still torn? Reach out through our contact page or call, describe the problem in everyday words, and we will tell you plainly which option fits — and if something is not the right fit, we will say that too. If you would rather read first, our tech help articles walk through the most common problems in plain language.

Sign Up & Pay Online →

Do I have to sign up online?
No. Call or text 516-448-6221 and we’ll take it from there.

When am I charged?
In-home visits are authorized up front; recurring plans bill monthly or annually. You’ll see the exact amount before you click Pay.

What if the visit runs short?
You’re billed for the actual time. Minimum is the first hour.

Can I cancel a membership?
Yes, any time. Email or call and we’ll stop the renewal.

Do you service my area?
We cover most of Long Island (Nassau & Suffolk). Travel is included up to 30 minutes each way for non-members and 45 minutes each way for members. Beyond that, a small travel charge applies in 30-minute increments and is disclosed before you book whenever your location is known to exceed it.

Disclaimer and Legal Notices

How much does an in-home tech support visit cost?
The first hour is a flat $150, or $100 if you are a member. After that, time is billed in half-hour blocks — $50 per additional 30 minutes, or $45 for members — and you are only billed for the actual time. Every rate is published right on this page, so there are no surprises.

Is remote support cheaper than an in-home visit?
Yes. Remote support is $75 per hour and comes with the Annual Membership. For problems that live on the screen — email, software, logins, or a computer running slowly — remote help is often faster to schedule and more affordable than a home visit.

When does the $199 membership pay for itself?
Quickly. Membership saves you $50 on the first in-home hour of every visit, $5 on each additional half hour, includes 45 minutes of travel each way instead of 30, and unlocks $75-per-hour remote support. One visit saves $50 — by your second visit you are ahead.

What do the monthly Managed plans actually cover?
They are for households that want protection handled quietly in the background: antivirus and security monitoring, a monthly health check, and remote fixes included, starting at $25 per month. Standard covers up to three devices and adds quarterly tune-ups; Premium covers unlimited devices with same-day response and a monthly on-site visit. All managed plans include member in-home rates.

Do you offer discounts for seniors or veterans?
The rates on this page are our standard rates for every household. If cost is the thing holding you back, please reach out through our contact page and tell us your situation — we would rather talk it through with you plainly than have you put off getting help.