Patient, in-home tech help for your mother or father on Long Island, arranged by you from wherever you are.
One person, the same person every time, who explains things slowly and calls you afterwards if you want.
If you are reading this, there is a good chance you are not on Long Island right now. You are in another town, or another state, and your mother or father has called again about the computer, the television, the printer, or a message on the screen that frightened them. You have talked them through it over the phone as best you can. It worked for a while. Now it is back.
That is exactly the situation this service was built for. Long Island Home Tech Help sends one person, David Ramroop, to your parent's home in Nassau or Suffolk County. He sits at the kitchen table, fixes what is wrong, explains it in plain words at whatever pace is comfortable, and, if you ask, calls you afterwards to tell you what he found and what he did.
What We Help Parents With
- Computers and tablets: slow machines, updates that never finish, printers that stopped working, new devices set up the way they were used to.
- Phones and video calls: making FaceTime, WhatsApp or Zoom simple enough that they will actually use it to see the grandchildren.
- Email and passwords: getting back into accounts, writing passwords down somewhere sensible, and setting things up so it does not happen again. See locked out of email and password help for seniors.
- Frightening pop-ups and suspicious calls: calm explanations of what a fake virus warning looks like, what to do when one appears, and a simple rule for phone calls that ask for money or access.
- Television and streaming: one remote, the channels they want, the services you pay for actually working. See smart TV setup.
- Wi-Fi and the home network: dead spots, routers from the cable company, and doorbells or cameras that let you check in from a distance.
- Patient portals and telehealth: getting logged into the doctor's portal, joining a video appointment, and printing what the office sent.
How a Visit Works When You Are Arranging It
- You call or message us. Tell us what has been going wrong and anything we should know about your parent, such as hearing, eyesight, memory, or simply that they get anxious about technology. That shapes how the visit is run.
- We agree a time that suits your parent. You can be on speakerphone at the start of the visit if that would make them more comfortable, or we can simply arrive and introduce ourselves.
- The visit itself. No rushing, no jargon, nothing done behind their back. Whatever is changed is written down in large print and left next to the device.
- You get a plain-English summary. With your parent's permission, a call or email to you afterwards: what was wrong, what was done, what to watch for, and whether anything genuinely needs replacing.
- Follow-up without a visit. Many small problems after that can be handled remotely, which is quicker and cheaper for everyone.
What We Will Never Do
- Sell your parent something they did not ask for. If a device really is at the end of its life, we tell you, not them, and let you decide together.
- Take passwords or account access away with us. Everything stays in the home, on paper, where they can find it.
- Make them feel foolish. Most of what goes wrong with home technology would confuse anyone. We say so.
- Rush. The first hour is the first hour. If it takes longer, you know the rate before we start.
Why Families Trust Us With This
Long Island Home Tech Help was started after David spent years managing the technology of his own aging mother and father, and an uncle living with dementia. He knows what it is like to get the call from two hundred miles away. He has also run Long Island Marine Electronics since 2018, which is where the habits of showing up on time, explaining things properly and standing behind the work come from. The company is fully insured, and holds a National Provider Identifier (NPI) on file for care organizations that ask for one. You can read more on the About page, and see what current clients say on our Google reviews.
From Sons and Daughters Who Have Done This
“Outstanding service and absolute trustworthiness! I live on the other side of the country and desperately needed a reliable professional to make a house call to my 93-year-old father’s home to fix a host of overwhelming tech issues. David, the owner/operator of Long Island Home Tech Help, was an absolute lifesaver. He handled everything efficiently, treated my father with respect, and completely resolved the problems. He fixed every single issue and gave me total peace of mind. He even offered to help address some additional things that I was unaware of. If you need a trustworthy, respectful, and highly competent IT contractor on Long Island, David is the man to call.”
Adam C., Google review
“Dave has been a godsend for my elderly parents and their endless little technical issues. Super patient, always communicates promptly. Great guy. Highly recommend him.”
Fred F., Google review
Both are public on our Google Business Profile.
What It Costs
You should not have to call to find out. Every rate is on the pricing page, and the visit is paid for the same way whether you are paying or your parent is. In short: $150 for the first hour in the home and $50 for each additional half hour, or $100 and $45 on the $199-a-year membership, which also brings remote help down from $110 to $75 for the first hour. The first 30 minutes of travel each way is included (45 minutes for members). Nothing is added afterwards.
Common Questions From Adult Children
Can I book and pay for a visit for my parent from out of state?
Yes. Most of our visits are arranged by a son or daughter who lives somewhere else. You book, you pay, and we keep you informed with your parent's permission.
Will you call me after the visit?
If you ask us to and your parent agrees, yes. A short call or email with what was wrong, what was done, and what to keep an eye on.
My parent has memory problems. Is that a problem for you?
No. David managed exactly this for a family member. Visits are run slowly, changes are written down in large print, and we will not do anything you have not agreed to.
My parent keeps getting suspicious phone calls and pop-ups. Can you help with that?
Yes, and it is one of the most useful things we do. We clean up whatever is on the computer, explain calmly what these tech threats look like, and leave a simple one-page rule next to the phone. Our short quiz is a gentle way to start that conversation with a parent.
Is this covered by Medicare?
Not at this time. Some Medicare Advantage plans include a technology-support benefit, and we are working toward becoming an approved provider. We will say so plainly on this page when that happens. Today visits are paid directly, and you always know the cost before we start.
Are you insured?
Yes, fully insured, and happy to send the certificate before the first visit.
Which towns do you cover?
All of Nassau and Suffolk County. See the town list if you want to check a specific one.
Tell us what has been going on with your parent's technology. The conversation costs nothing.