Computer Repair on Long Island: A Computer Technician Who Comes to You
In-home and remote computer repair across Nassau and Suffolk County. Computers that will not start, run slow, freeze, show blue screens or pick up a virus get fixed at your own desk or kitchen table, or over a secure remote connection. No drop-off, no storefront, no week on a repair bench.
$150 for the first hour in your home ($100 for members). Remote repair from $110 ($75 for members). Same-day service when available — call before 10 AM.
Computer Repair Near You, at Your Door Instead of a Counter
Long Island Home Tech Help does computer repair on Long Island the way most people wish it worked. A computer technician near you comes to your home, or connects to your computer remotely, and fixes it where it lives. You do not unplug anything, load it into the car, or wait a week to hear back from a repair bench.
Search for “computer repair near me” and most of what comes up is walk-in phone and computer repair shops. They are useful if you want to hand a laptop across a counter. We are a different kind of help. David Ramroop, the owner, is the technician: he comes to you anywhere in Nassau and Suffolk County, sits down at your computer, finds out what is actually wrong, fixes it, and explains it in plain words before he leaves.
That matters more than it sounds. A computer at home is tangled up with your Wi-Fi, your printer, your email and your passwords. Seeing it in its real setting is often how the real problem gets found, and it is why so many of our repairs are frequently completed within a day.
Computer Problems We Repair, in Your Home or Remotely
You do not need to know what is wrong before you call. Tell us what the computer is doing in everyday words. These are the repairs we handle most often as your local computer technician.
A computer that will not start
No lights, a black screen, a spinning circle that never ends, or a computer that restarts over and over. We work out whether it is power, the drive, a stuck update or Windows itself, and get it starting again where that is possible.
Slow, freezing or crashing
Too many programs loading at startup, a full drive, a failing hard drive or an update gone wrong. If speed is the main problem, our guide to a computer running slow explains the usual causes in plain language.
Blue screens and error messages
A blue screen looks alarming, but the stop code underneath usually points to something specific: a bad driver, failing memory or a damaged system file. We read it, test for it and fix the cause, not just the symptom.
Viruses, malware and pop-ups
Browser hijacks, unwanted programs and alarming warnings that tell you to call a number. We clean the computer, check what else was changed, and set up protection that does not nag. If a warning is on your screen right now, read our fake virus warning guide first.
Wi-Fi and email problems
A computer that will not connect, drops the Wi-Fi, or suddenly stops sending email. Often the computer is fine and the problem sits in the router or the email account, which is exactly why looking at it in your home helps. See email not working for common fixes.
Printers that will not print
The computer says it printed and nothing comes out. We get the computer, the printer and the network agreeing again, and show you what to do next time. More on our printer help page.
Data recovery basics
Photos, documents and tax files on a computer that is dying or will not start. When the drive still works, we copy your files off safely before anything else. When it has physically failed, we tell you honestly and explain what a specialist lab can and cannot do. Our data recovery page explains what can be recovered at home and what to do first. Afterward we can set up home data backup so it never happens again.
Upgrades: SSD and memory
Replacing an old spinning hard drive with a solid-state drive (SSD), or adding memory (RAM), is often the single biggest speed boost an older computer can get. We check that your machine is worth it first, move everything over, and you keep your programs and files.
Windows and Mac
Windows desktops and laptops, Macs and MacBooks, stuck updates, and whether your computer can handle the next version at all.
In-Home Computer Repair or Remote Repair: Which One You Need
In-home repair
Best when the computer will not start, the problem involves hardware such as a drive, memory or power, the Wi-Fi or printer is part of the problem, or you simply want someone sitting beside you. A visit is $150 for the first hour ($100 for members), then $50 per additional 30 minutes ($45 for members), and you are billed for the actual time.
Remote repair
Best when the computer still starts and can get online: slowdowns, software that misbehaves, email and account problems, updates and virus cleanups. David connects to your screen while you watch, and you can end the session at any moment. Remote repair is $110 for the first hour ($75 for members). How it works, step by step, is on our remote tech support page.
Not sure which fits? Call, describe what is happening, and we will tell you.
No Drop-Off, No Storefront — Why a Computer Technician Comes to You
We are not a repair shop, and we do not want your computer to leave your house. Every repair happens in one of two places: at your home, or over a secure remote connection. That is the plain difference between us and the phone and computer repair shops you see in strip malls.
- Nothing to carry. No unplugging cables, no remembering which wire went where, no setting it back up wrong afterward.
- Your files stay with you. Your computer holds your email, your banking and your photos. It never sits on a stranger’s shelf.
- The whole setup gets checked. The Wi-Fi, the printer and the programs you actually use are right there, so the real cause gets found instead of guessed.
- You see the work. Watch and ask questions, or make a cup of coffee. Either way you get a plain-English summary.
- One person, every time. When you call, you get David, not a call center, and he is the one who does the repair.
If a fix really does need specialist bench work, such as a cracked laptop screen or a motherboard repair, we tell you straight away and talk through your options, including whether the computer is worth that money.
How a Computer Repair Visit Goes
Leave the computer exactly as it is, even if it is mid-error. Seeing it misbehave is the useful part. Just have your passwords handy if you know where they are, and do not worry if you do not.
What Computer Repair Costs on Long Island
Every rate is published on our pricing page. We never promise a fixed price for a repair we have not seen; you are billed for the actual time, and we tell you before continuing if a repair will run past the first hour.
- In-home visit: $150 for the first hour, then $50 per additional 30 minutes.
- Remote repair: $110 for the first hour, then $45 per additional 30 minutes.
- Travel: the first 30 minutes each way is included; beyond that, $30 per additional 30 minutes, disclosed before you book.
- Annual membership ($199 a year): $100 first in-home hour, $45 per additional 30 minutes, remote repair at $75 for the first hour, 45 minutes of travel included each way, and priority scheduling.
- Parts: if a repair needs a part such as an SSD or memory, we tell you what it is and what it costs before we buy anything.
Pay by debit card, cash, check or Zelle with no fees. Credit cards carry only the card processor’s cost, never more than 3%, shown before you pay.
Is It Worth Repairing? Honest Repair-or-Replace Advice
A lot of people call a computer technician half-expecting to be told to buy a new computer. Often they do not need one. A computer that is five or six years old can usually be made fast and reliable again with a cleanup, an SSD or more memory, for far less than a new machine.
Sometimes the honest answer is the other one. If the computer cannot run the next version of Windows, the repair would cost more than the computer is worth, or the same parts keep failing, we say so plainly and before any work starts. We have no computers to sell you, so the advice is just advice.
If you do replace it, we can help you choose one that fits how you actually use it and move everything across. Our new computer setup page explains how that visit works.
Computer Repair Across Nassau and Suffolk County
We come to homes all over Long Island. In Nassau County, that includes Hempstead, Garden City, Mineola, Levittown, Hicksville, Plainview, Syosset, Massapequa, Wantagh, Merrick, Freeport, Rockville Centre, Valley Stream, Great Neck, Manhasset and Oyster Bay. In Suffolk County: Huntington, Commack, Melville, Farmingdale, Amityville, Babylon, Bay Shore, Islip, Hauppauge, Smithtown, Stony Brook, Port Jefferson, Patchogue and Brookhaven. If your town is not listed, ask; it almost certainly counts.
The people we repair computers for are just as varied: homeowners, people who work from home, small offices, and older Long Islanders and the sons and daughters who help them. If you are arranging help for a parent, our senior tech help page explains how we keep those visits patient and unhurried. If the computer runs a business, see home office tech support, or for a small office with several computers, our IT support on Long Island.
What Customers Say
Real reviews from our Google Business Profile, word for word.
“Dave was super competent, couldn’t have had a better experience working on my stuff...He was great!”
David C., Google review
“Mr David Ramroop was very professional and extremely knowledgeable. A true gentleman.
Great customer service”Justine A., Google review
“He handled everything efficiently, treated my father with respect, and completely resolved the problems. He fixed every single issue and gave me total peace of mind.”
Adam C., Google review
“Great service!!! Our new tech guy!!!! Thank you”
Phil G., Google review
Computer Repair Questions
Do you have a shop where I can drop off my computer?
No. We have no storefront and no drop-off counter, on purpose. A computer technician comes to your home in Nassau or Suffolk County, or connects to your computer remotely if it can still get online. Your computer never leaves the house.
How much does computer repair cost?
An in-home visit is $150 for the first hour, or $100 for members, then $50 per additional 30 minutes ($45 for members), billed for the actual time. Remote repair is $110 for the first hour, or $75 for members. We never quote a fixed price for a repair we have not seen; the full rate card is on the pricing page.
Is there a computer technician near me?
If you live in Nassau or Suffolk County, yes. The first 30 minutes of travel each way is included in the visit (45 minutes for members). If your home is further out than that, travel beyond it is $30 per extra 30 minutes ($25 for members), and we tell you before you book, never after.
Can you fix my computer remotely?
Often, yes. If the computer starts and can get online, David can connect through Zoho Assist (see remote tech support), a secure remote support program, while you watch. Nothing happens until you click Accept, and you can close the window at any time. Hardware problems, a computer that will not start, or no internet need an in-home visit.
My laptop won't turn on. What should I try first?
Try these in order. First, plug the charger in firmly at both ends, use a wall outlet rather than a power strip, and leave it charging for 15 to 30 minutes before you press the power button. Second, unplug everything else attached to the laptop, such as USB drives and cables, hold the power button down for about 15 seconds, then press it once normally. Third, look for any sign of life: a light on the laptop or the charger, or a fan you can hear. If it still will not start, the cause could be the charger, the battery or a part inside the laptop. Because it will not start, we cannot connect remotely, so we come to your home, look at it with you, and tell you plainly what is wrong and whether it is worth repairing. An in-home visit is $150 for the first hour ($100 for members), billed for the actual time. Same-day service when available — call before 10 AM.
Do you repair Macs as well as Windows computers?
Yes. We repair Windows desktops and laptops, and Apple Macs and MacBooks.
Will I lose my files and photos?
We treat your files as irreplaceable. Before any work that could put them at risk, we check whether they are backed up and copy the important ones first. Nothing gets deleted without showing you. If a drive is already failing, we tell you plainly what can realistically be saved.
Can you come today?
Same-day service when available — call before 10 AM. It depends on the day’s schedule, so the earlier you call, the better the chance.
Is my old computer worth repairing?
Sometimes it is and sometimes it is not, and we will tell you honestly. A new solid-state drive or more memory can give an older computer years more use for a fraction of the cost of a new one. If the repair would cost more than the computer is worth, we say so before any work is done.
Call a Computer Technician Near You
Computer acting up? Call or text David at 516-448-6221, book an in-home visit, or start a remote repair. Same-day service when available — call before 10 AM.