Remote Tech Support on Long Island
David connects to your computer screen while you watch. You see everything he does, and you can end the session at any moment.
$110 for the first hour, or $75 for members, paid when you sign up. Frequently completed within a day.
How Remote Help Works
- Sign up. Tap Sign Up for Remote Help and fill in your name, your address, and what is going wrong. It takes about two minutes.
- Sign the Remote Access Agreement. Your details are already filled in, so you only read it and sign.
- Pay for your first hour. $110, or $75 for members. Your time starts the moment the payment goes through.
- David connects. He calls you and reads you a short number. You type it in, click Accept, and he can see your screen.
Nothing happens on your computer until you have signed, paid, and clicked Accept yourself.
The connection runs through Zoho Assist, a secure, encrypted remote support program. A small window opens on your screen; to end the session at any time, close it. The full step-by-step is on the connect page.
Who Is on the Other End
Not a call center, and not a stranger reading a script. The person who connects is David Ramroop, the owner of Long Island Home Tech Help, the same person who comes to your home for in-home visits.
He talks you through what he is doing as he does it, in plain words, at whatever pace suits you. If you would rather he just fixes it while you make a cup of coffee, that works too; you can still watch any time you like.
Before starting this company he ran a business-to-business company on Long Island for 26 years. The company is fully insured. You can read more on the About page.
What Remote Help Can Fix, and What Needs a Visit
Good fits for remote help
- Programs that freeze, crash, or will not open
- Email setup, sign-in, and account problems
- Password resets and user accounts
- Printer software and drivers
- A slow computer: cleanup and speed (see slow computer help)
- Viruses, pop-ups, and unwanted software (see fake virus warnings)
- Windows and Mac updates and settings
- Cloud storage: Google Drive, OneDrive, Dropbox, iCloud
- Web browser settings, extensions, and bookmarks
- Backup and security tools
- Smart device apps (the app side only)
- How-to help and walk-throughs
Needs someone at your home instead
- Broken screens, dead drives, damaged ports, or other broken hardware
- Internet problems that stop us from connecting at all
- Unboxing and setting up new equipment
- Installing, wiring, or mounting smart home devices or cameras
- Checking cables, routers, or modems in person
- Anything that cannot be seen or reproduced from a distance
If David finds during a session that the problem needs an in-person visit, he tells you right away. Time already worked is billed at the remote rate, and the home visit is booked separately.
What Remote Help Costs
| Remote help | Members | Everyone else |
|---|---|---|
| First hour, paid when you sign up (the minimum) | $75 | $110 |
| Each additional 30 minutes | $40 | $45 |
At the end you review the time and sign, and anything past the first hour goes on the same card. Debit cards pay exactly the price; credit cards add the card processor's cost, never more than 3%.
Every rate is on the pricing page, including the $199-a-year membership, which lowers every remote session and every home visit.
You Are in Control, and How to Know It Is Really David
- David never calls out of the blue and asks to connect. You reach out to him, or he calls you back about something you asked for.
- Nobody else will ever send you to this page. If someone claiming to be from Microsoft, Apple, Amazon, your bank, or "tech support" tells you to visit it or install anything, hang up and call David at (516) 448-6221.
- He will never ask for your bank passwords, your Social Security number, or your full card number during a session.
- You watch the whole time, and you can end the session by closing the window or turning off the computer.
- Nothing stays behind. David cannot connect later unless you start a new session with him.
Who Remote Help Is For
Seniors who want calm help
You stay in your own chair, watch every step, and ask as many questions as you like. See senior tech help.
Sons and daughters arranging help
You can sign up and pay for a parent's session from anywhere. See tech help for aging parents.
People who work from home
Email, software, and account problems fixed without losing the afternoon. See home office tech support.
Using an iPad or iPhone?
Those work differently. David uses Apple's own FaceTime screen sharing, which lets him see your screen and, on newer devices, tap and swipe to show you exactly where things are. You need iOS 18 or newer and David saved in your Contacts. Call first and he will set it up with you.
Common Questions About Remote Help
Is remote help safe?
A session starts only when you ask for one and click Accept on your own screen, every time. You watch the whole time, you can close the window whenever you like, and David cannot connect again later unless you start a new session with him.
Do I have to install anything?
When you join, a small Zoho Assist program downloads, and it closes when the session ends. On Windows you answer Yes when it asks. On a Mac, David walks you through the Screen Recording switch.
Do I need to be a member?
No. Remote help is $110 for the first hour for anyone, or $75 with the $199-a-year membership. Each additional half hour is $45, or $40 for members.
What if it takes less than an hour?
The first hour is the minimum for a remote session, and it is paid when you sign up. Time past the first hour is billed in half-hour steps, and at the end you review the time and sign before anything more is charged.
What if it turns out to need a home visit?
David tells you right away. Time already worked is billed at the remote rate, and a home visit is booked separately.
My internet is not working. Can you still help remotely?
Not remotely. The computer has to be online for David to connect. An internet problem that stops the connection needs a home visit.
Can I use an iPad or iPhone?
Yes. David uses Apple's own FaceTime screen sharing. You need iOS 18 or newer and David saved in your Contacts. Call first and he will set it up with you.
Someone called me about a computer problem and sent me to this page. What do I do?
Hang up. David never calls out of the blue and asks to connect, and nobody else will ever send you here. Call David directly at (516) 448-6221.
Ready When You Are
Sign-up takes about two minutes. Not sure remote help is the right fix? Call first. The conversation costs nothing.