Tech Support Pricing on Long Island
Simple, honest pricing with clear explanations so you always know what you need and what it costs.
Technology should make life easier, not more confusing. We built our pricing to be straightforward, predictable, and easy to understand. Whether you need help in your home, want the convenience of remote support, or are looking to protect your devices long-term, everything below is designed so you can make the right decision without pressure.
If you are not sure where to start, that is completely normal. Most people are not. Just start below and we will guide you through it.
Start Here: Understanding Your Options
Before looking at pricing, it helps to understand the three types of services we offer. This makes everything much easier to follow.
In-Home Tech Support
We come directly to your home and fix the problem in person. Best for WiFi issues, new devices, printers, smart home setup, and anything that needs hands-on help.
Safest place to start if you are not sure.
Remote Tech Support
Secure support without a home visit. Great for slow computers, email problems, software issues, and many day-to-day fixes once remote access is set up.
Faster, more convenient, and lower cost.
Managed Home Technology
Proactive protection instead of waiting for problems. Ideal for backups, security tools, monitoring, and ongoing protection for your devices and privacy.
Built for prevention, not just repair.
In-Home Tech Support Pricing
In-home service is available for both members and non-members.
Non-Member In-Home
$150 – First Hour (minimum)
$50 – Each Additional 30 Minutes
Travel Time
First 30 minutes included each way.
After that: $30 per 30 minutes
Best for first-time customers and one-time issues.
Member In-Home
$100 – First Hour
$45 – Each Additional 30 Minutes
Travel Time
First 45 minutes included each way.
After that: $25 per 30 minutes
Lower rates and better travel coverage for ongoing support.
Remote Tech Support Pricing
Remote support is available only for active members after setup.
Non-Member Remote
Not available without membership.
Remote support requires active membership and initial setup so we can connect securely and support your system properly.
If you are not a member, start with an in-home visit.
Member Remote
$75 – First Hour
$40 – Each Additional 30 Minutes
Great for slow computers, software issues, email problems, and many day-to-day fixes once remote access is set up.
Become a Member
Only $16.58/month (billed annually at $199)
Membership is for households that want better pricing, easier ongoing support, and access to members-only remote service.
Why Membership Saves You Money
Here is the difference at a glance.
Remote support is one of the biggest advantages of membership. Many problems can be handled faster because there is no travel delay. In many cases, a member can solve the issue remotely for $75 instead of needing a $150 minimum in-home visit, which can make the repair about 50% less expensive while also being faster to schedule.
Membership also includes remote setup, priority scheduling, and lower in-home pricing whenever you need help again.
Managed Home Technology Monthly Plans
Protect your devices and data before problems happen.
Managed Home Technology is a separate monthly protection service. It is not the same as one-time in-home service, it is not the same as remote support, and it is not included with membership.
It is designed to reduce risk, prevent data loss, and keep your systems running properly over time. A setup visit may be required to install and configure everything properly.
Basic
Coverage Level
$25/month
Cloud backup and virus protection for simple, affordable protection.
Standard
Coverage Level
$45/month
Everything in Basic, plus firewall protection and system monitoring for stronger day-to-day coverage.
Premium
Coverage Level
$65-$75/month
Full protection suite with password management tools, advanced monitoring, and higher-level security coverage.
Important: Managed services are not a repair plan. They are designed for prevention and protection. A setup visit may be required to install and configure everything properly.
How Billing Works
- All services are billed based on time.
- First hour minimum applies where listed.
- After that, time is billed in 30-minute increments.
- Travel time is calculated based on your location.
Before we leave, we review the time spent, explain what was done, and make sure you understand the total cost. No surprises.
Important Service Notes
- All services require a signed service agreement.
- Remote support requires active membership and a remote access agreement.
- Managed services require a separate agreement.
- Prices are subject to change, but you will always be informed before work begins.
- Service area covers most of Long Island, and travel may affect pricing depending on location.
Service Agreements and Documents
For full details and terms, you can review the service documents below.
- General Service Agreement
- Remote Access Agreement
- Managed Home Technology Services Agreement
- Annual Membership Enrollment Form
- Website Disclaimer and Legal Notices
These documents outline the service terms, responsibilities, and protections for both you and us.
Frequently Asked Questions
Common questions about one-time service, membership, travel, and managed protection.
Do I need to become a member?
No. You can use one-time service whenever you need it. Membership simply provides better pricing and access to remote support.
Can I get remote help without membership?
No. Remote support requires membership and initial setup to ensure security and proper configuration.
What if I do not know what I need?
That is completely normal. Just call or message us and we will guide you.
Does managed service include repairs?
No. Managed services are designed to prevent issues, not replace repair services.
How is travel calculated?
Travel time is included up to a certain amount, and additional time is billed in 30-minute increments when your location exceeds the included travel window.
Will I know the cost before you leave?
Yes. We always review time and pricing with you before completing the job.
Let’s Get You Help
Not sure where to start? That is okay. Most people are not. Call, text, or email us and we will help you figure out exactly what you need and how to move forward.
516-448-6221
support@hometechhelpli.com